Job Description
We are seeking an experienced and results-driven Customer Relationship Manager (CRM) to join our team. The successful candidate will be responsible for managing customer relationships during the collection process, addressing changes in the apartment, providing after-sales services, and ensuring timely delivery of apartments. The CRM will work closely with the sales and marketing teams to ensure that our customers are satisfied and receive exceptional service throughout their entire customer journey.
Responsibilities:
Ensuring execution of all Back office Sales Administration operations like Builder Buyer Agreement, Payment Receipts etc.
Handling the bookings, login in CRM.
Ensure timelines, completion, comprehensiveness and accuracy of all documentation pertaining to clients booking form during sale. Ensure all required signatures of client, & Sales person on Booking form along with KYC is done.
Do welcome calls and welcome mails within 24 hour of bookings and provide all the bookings-related information and get feedback for the same.
Issuing Payment Receipts, demand letters and reminders accordingly.
Preparing and Issuing Possession Letters, Buyer s Agreements to the clients.
Follow- ups for Buyer s Agreements etc.
Preparation of Company MIS DSR.
Maintaining Files and Documents Records.
Handling post sales query through emails and calls.
Co- ordination with the sales team.
Formatting Issuing document to clients (Credit Note, transfer document, Demand letter Receipts etc).
Completing fit out/final Possession process with Customer Satisfaction.
Upselling and Cross Selling to existing customer base.
Desired Skills and Experience:-
Candidate must be presentable and good communication skills.
Male/ Female both can apply.
Preferred only Real Estate Industry with the experience of residential/ commercial project.
Good knowledge of CRM procedures of real estate.
Very Good business communication skills in English & Hindi.
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude.
Working knowledge of MS Office , advance Excel.